Job Title

Customer Service Executive – Full-Time Position in Accra, Ghana

Company Overview

GWO SEVO Solutions Ghana is a forward-thinking company committed to delivering exceptional customer experiences and driving business growth. Operating at the intersection of customer support and strategic sales, the company builds lasting relationships with clients while creating value through professional service. Our team thrives on results, professionalism, and a strong dedication to customer satisfaction.

Job Summary

We are seeking a proactive Customer Service Executive who combines excellent communication skills with a sales-oriented mindset. This role involves handling customer inquiries, resolving issues efficiently, and driving revenue through structured outbound campaigns. The ideal candidate excels in a fast-paced, target-driven environment and can balance service excellence with commercial objectives.

As the voice of GWO SEVO Solutions, you will deliver outstanding support while achieving sales targets, contributing directly to customer loyalty and business growth.

Key Responsibilities

• Manage inbound and outbound calls, providing accurate product information and resolving customer inquiries promptly
• Execute structured telesales campaigns to achieve weekly and monthly sales targets
• Maintain detailed and up-to-date records of all customer interactions in the CRM system
• Follow up on customer leads, converting warm prospects into confirmed sales
• Stay informed about products, promotions, and service procedures to provide reliable and timely information
• Escalate complex issues to relevant departments and ensure timely resolution
• Conduct post-service satisfaction checks and gather feedback to help improve products and services
• Build positive, lasting relationships with customers and identify opportunities for upselling or cross-selling

Required Skills & Experience

• Minimum HND or Bachelor’s degree in Business, Marketing, Communications, or a related field
• 1–3 years of experience in customer service, telesales, or a call center environment
• Proven experience meeting or exceeding sales targets is an advantage
• Excellent telephone etiquette and verbal communication skills
• Strong persuasion, negotiation, and relationship management abilities
• Ability to manage high call volumes and perform under pressure
• Proficiency in CRM systems and basic Microsoft Office applications
• Results-driven, proactive, and customer-focused mindset

Personal Attributes

• Friendly, confident, and professional in all interactions
• Goal-oriented, resilient, and maintains high integrity
• Capable of working independently and collaboratively in a team environment
• Detail-oriented and committed to high-quality performance

Why Join GWO SEVO Solutions?

This role provides an opportunity to develop versatile skills in customer engagement and sales, with access to comprehensive training, a supportive work environment, and clear career advancement pathways. Initiative and achievement are recognized and rewarded.

If you are a motivated communicator ready to enhance customer satisfaction while driving sales, we encourage you to apply and make an impact at GWO SEVO Solutions.

How to Apply

Submit your CV and cover letter to: info@gwosevo.com
Closing Date: 30 January 2025

Disclaimer

Employers typically receive a large volume of applications. Only the most qualified candidates will be shortlisted. MarkDona.com is not involved in recruitment decisions and cannot guarantee selection.